Course Detail()

The diversity in today’s multi-generational workplace is a tremendous asset. However, at the same time, it can also pose a myriad of challenges, especially when generational differences are not fully understood or appreciated.

Through this workshop, we aim to explore how to bridge the gaps in this diverse workforce through better communication, understanding, and collaboration. The workshop will empower participants with practical strategies to enhance workplace interactions and create a more inclusive and productive environment for everyone.

On the completion of this course, you will be able to:

Identify the key characteristics, values, and communication preferences of different generations in the workplace;
Apply effective conflict resolution techniques to resolve common misunderstandings between multi-generational colleagues;
Adapt communication styles to engage colleagues across generational boundaries effectively;
Leverage the strengths of a multi-generational workforce to create a cohesive and productive team environment; and
Develop strategies to create a workplace culture that respects and values generational diversity.

Programme Outline

Understanding Generational Profiles

Generational Breakdown
Characteristics, work values, and communication preferences
Impact of historical and technological contexts on work styles
Group Activity
- Generational Map Exercise

Bridging the Communication Gap

Adjusting your communication style - Adapting tone, medium, and formality
Identifying commonalities: Shared goals, team vision, and mutual respect
Group Activity
- Groups enact workplace situations with generational conflicts
- Best practices for resolution
- Frameworks for effective cross-generational communication

Fostering Collaboration Across Generations

Benefits of a multi-generational workforce
Challenges and how to overcome them: Perceptions of work ethic, tech savviness, leadership styles
Case Study Analysis and Group Activity
- Analyse real-world examples of successful intergenerational projects.
- What worked and why? What could have been improved?
- Teams collaborate to create a unified work process integrating contributions from all generations

Managing Conflict Across Generations

Common Sources of Conflict
- Misaligned expectations
- Differing feedback styles
- Resistance to change or new ideas
Conflict Resolution Techniques
- Techniques for neutralizing emotional triggers
- Understanding different perspectives
- Mediation strategies: Finding win-win solutions
Conflict Scenarios Activity
- Resolving generational misunderstandings in workplace settings

Building an Inclusive Workplace Culture

Creating Psychological Safety
- How leaders can encourage open dialogue and inclusivity
Group Activity and Action Planning Activity
- Workplace strategies for inclusivity
- Develop guidelines to promote effective communication and inclusivity in their workplaces
- Develop an Individual Action Plan

Training Methodology

Lectures, discussions, case studies, self-reflection, partner collaboration, and interactive exercises come together to deliver an engaging and holistic learning experience.

Closing Date for Registration

1 week before programme or until full enrolment

Intended For

This course is designed for accounting, finance, and audit professionals, including team leaders, managers, employees, and organizational leaders, who work within multi-generational teams and aim to enhance communication, collaboration, and inclusivity in the workplace.

Schedule & Fees

Testimonial

Funding

1] NTUC Union Training Assistance Programme (UTAP)
UTAP (Union Training Assistance Programme) is an individual skills upgrading account for NTUC members.

NTUC members enjoy 50% *unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 01 April 2024 and 31 March 2025. *This excludes miscellaneous fees such as GST and registration fee etc.

This course is approved for UTAP support for intakes conducted between 19 March 2025 – 31 March 2027.

As UTAP is given on calendar year basis, and calculated based on year of training taken, it cannot be accumulated.

Maintained paid-up NTUC membership before course, throughout course duration and at the point of claim and;
Course by training provider must be supported under UTAP and training must commence within the supported period and;
Unfunded course fee must not be fully sponsored by company or other types of funding
Unfunded course fee must be S$20.00 and above, and;
Member must achieve a minimum of 75% attendance for each application and sat for all prescribed examination(s), if any and;
UTAP application must be made within 6 months after course ends.

To submit for UTAP claims, please visit http://skillsupgrade.ntuc.org.sg/. Terms and conditions apply.
Should you have queries on the funding scheme, you can email to UTAP@e2i.com.sg or call NTUC Membership Hotline at 6213-8008

Programme Facilitator(s)

Identify the key characteristics, values, and communication preferences of different generations in the workplace;
Apply effective conflict resolution techniques to resolve common misunderstandings between multi-generational colleagues;
Adapt communication styles to engage colleagues across generational boundaries effectively;
Leverage the strengths of a multi-generational workforce to create a cohesive and productive team environment; and
Develop strategies to create a workplace culture that respects and values generational diversity.